Customer Engineering Educational Materials

Trainings and Demos

• Standard training sessions (Sourcegraph 101, 102, office hours, etc.)
• Comprehensive demo flow
• Demo instances
• Examples of committed secrets/keys/hardcoded IP addresses/emails
• Demo Repository (Repository of example searches to use in demos)
• Guide to demoing the Batch Changes feature (video recording)
  • Slides
  • Batch Changes demo and training materials
  • Sourcegraph Architecture Overview (YouTube)
  • Sourcegraph repo tour (YouTube)

Product-Centric Topics

• Creating and maintaining license keys for customers
• Moving off the insiders build
• Enterprise vs. Open Source Sourcegraph
• Deployment Methods
• Demo repo contribution

CE Tools

List of commonly used and recommended tooling for Customer Engineers.

Recurring Team Meetings

• CE team meeting (bi-weekly on Wednesdays): Global team sync; open team discussion about any topics
• Demo workshop (bi-weekly on Wednesdays): A space for the CE team to collaborate on demos, scripts, and other ideas / needs that will help us serve our customers better
• CE team hangout (monthly on Thursdays): An open forum to ask questions, collaborate, and chat as a team.
• Product & CE Requests & Feedback Themes (bi-weekly on Wednesdays): Feedback treads and requests between CE and Product.
• CE <> Sales Office Hours (bi-weekly on Tuesdays): An open forum to discuss topics and answer questions from the sales team.

OOO Protocols

Prior to taking time off, CEs should:

1. Log time off request in Roots PTO
2. Log time off on the CE team google calendar
3. Work with their manager to create a coverage plan
4. Notify their customers through the appropriate channel of their upcoming OOO
5. Update their slack status accordingly with OOO dates indicated

CE-Specific Slack Channels